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How long does it take to ship my order?
Orders are usually shipped within 1-2 business days after placing the order.
When will my order arrive?
Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.
How do I track my order?
Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.
What’s your return policy?
We allow the return of all items within 30 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.
How do I make changes to an existing order?
Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.
What shipping options do you have?
We offer FedEx, DHL, TNT, ePacket, Austrian Post, and USPS shipping.
Do you ship internationally?
Yes, we do. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.
Do you sell gift cards?
Currently, we do not sell gift cards, but in very soon we will offer it.
Can I receive a refund?
If you are unhappy with the product you’ve received, we will offer a replacement if available. If not, you can get a refund.
About the company
Company was founded in 2020, with a goal to bring better products to people across the world.
What payment methods do you accept?
We accept MasterCard, Visa, American Express, PayPal, Sofort, Klarna, Eps, Bank transfer, Cash on Delivery.
What does the warranty cover?
The warranty covers defects in materials. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse or misuse.
Where are you located?
Our main office is located in Vienna, Austria. Our warehouse is located at different places in Europe.
How can I contact you?
If you have a question, comment, suggestion or want to reach out for any other reason, you can contact our team at support@brandshopi.com , +436509416712 or through our chat assistant.
